Warranty Policy

This Warranty is valid for Water Dispenser Products installed and used in Singapore only and for the warranty period state in the Operation Instruction/ Invoice. The warranty period commences from the date of installation. Water Dispenser Customers will be awarded an additional Two years of Warranty after they registered and submit their application in Warranty Registration page.


This product and all parts thereof are hereby granted to the purchaser/user to be free from defects in material and workmanship. Eligibility for warranty coverage is limited to repair, or replacement of any parts (excluding consumable parts and accessories exhausted through usage that may be packaged or sold together from the product) which proves to be defective  within the applicable warranty period.


Please retain the original purchase receipt for verification purposes when required This Warranty is not transferable.


Warranty Coverage does not extend to damages and/or defects resulting from:

a. Accidents, abuse, misuse, improper installation, or any manner of tampering.

b. Usage of wrong electrical supply/ voltage.

c.Usage not in accordance with the operating instructions manual.

d. Any unauthorized repairs.

e. Any alteration or modification made to the product (s).

f. Normal usage wear and tear, finishes or consumables.

g. Corrosion, rusting or stains.

h. Improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the product (s).

i. Losses, damages, defects and malfunctions caused by fire or acts of God.


This Warranty does not apply/cover for:

a. Parts requiring replacement due to normal wear and tear, corrosion or stain.

b. External surface scratches.

c. Damage due to other equipment/ solutions/ accessories being used in conjunction with the Covered Product.

d. Transportation, deliver and the incidental cost incurred in the fulfilment of this Warranty. The Purchaser/ User shall be fully responsible for the due delivery of the product (s) for any repair work to Acqua Vida and not for the subsequent collection. Any Product(s) to be repaired must be sent to the service centre directly. No outdoor servicing will be provided.



To the fullest extent permitted by law, Acqua Vida shall not be in any way liable for any consequential, incidental, direct, indirect damages whatsoever arising from or in connection with the use, inability to use or performance of the product, including without limitation loss of reputation, failure to realize savings or other benefits, loss of use the Product, loss of/ or damage to other property due to the malfunction of the product, costs of substitute equipment, loss due to downtime cost, costs of recovering.


Without limiting the generality of the foregoing, the purchaser, user assumes all risk and liability for loss, damage or injury to the purchaser/ user and their property and to any third  parties and their property arising out of the use, misuse or inability to use the Acqua Vida Product.

In the event that the product is out of stock, obsolete or beyond repair, Acqua Vida reserves all rights to replace the product with another similar value as deem appropriate, subject to availability. In no event shall any recovery against Acqua Vida exceed the actual price paid for the purchase of the product.

The Warranty will be invalidated and rendered void upon the usage of any non-original filters/ parts/ accessories that is not provided by Acqua Vida for the use with the  product.


Any replaced Product or part(s), or fully refunded product, shall become the absolute property of Acqua Vida and must be returned to Acqua Vida.

Acqua Vida reserves all rights to impose charges for services on the product which are outside the perimeter of warranty coverage. Acqua Vida also reserves the right to decline Product servicing where the product is no longer deemed serviceable or replaceable for any reason.


If any section, provision, clause, sentence or part thereof of this Warranty is held to be void, invalid or unenforceable, it shall be modified necessarily to make it valid and enforceable, and it shall not in any way be affected or impaired thereby.

Acqua Vida shall reserve the right to modify or change the terms and conditions here in due to change(s) in the availability of Products and/or spare parts or to comply with applicable policies, rules, regulations and law, without prior notice.

With the proceeding of the product usage, it means the Purchaser/ Users have read, understood and agreed on Acqua Vida’s warranty terms and conditions and also acknowledged that Acqua Vida’s limitations of liability are reasonable and within the context and circumstances under which it is applied on.

Scroll to Top