1. Collection and Usage of Personal Information
Personal information refers to information that identifies you as an individual; such as your name, mailing address, email address contact number, sales/ invoice number of purchase. It will only obtain when you voluntarily provide them to us upon consent.
We will collect your personal information for the following purposes:
i. Providing services to you such as processing a transaction, e-warranty registration, machine servicing, machine installation, delivery and after-sales service.
ii. Marketing and communication with you concerning products and services offered by Acqua Vida. (via post, facsimile transfer, electronic mail, telephone and/or mobile phone text messages)
Personal information may be obtained from:
i. Your use of this website.
ii. Transactions carried out over this website
iii. Your subscription to the website services and;
vi. Your participation in our contests or events.
2. Access to Personal Information
Acqua Vida may, upon your written request to us, allow you to view your stored individual personal information. (Refer to Point 10 for contact details.) In exceptional circumstances, we reserve the right to deny you access to your personal information and may provide an explanation as required by application laws.
Exceptional circumstances include where:
i. An investigating authority or government institution objects to Acqua Vida complying with a customer’s request.
ii. Date collected in connection with an investigation of a breach contract, suspicion of fraudulent activities or contravention of the law.
3. Accuracy of Personal Information
Acqua Vida needs your assistance to ensure that your personal information is current, complete and accurate. As such, please inform us of your changes and submit your updated particulars to us in writing. (Refer to Point 10 for contact details.)
4. Disclosure of Personal Data
Acqua Vida will not disclose your personal information to external agents/ agency or any sub-contractors for nay purpose.
Acqua Vida may only disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and to establish, exercise or defend it’s legal rights.
5. Securing Your Data
Acqua Vida will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Acqua Vida will store all the personal information you provide on it’s secure servers. (Information relating to electronic transactions entered into via this website will be protected by encryption technology.)
6. Choice of Opting Out
Acqua Vida will only contact you if you consent to be contacted. If you choose to receive electronic mails, we may send you messages describing updates, new product launches or promotional offers.
You can choose to stop receiving such emails at any point of time. Simply send state your request in writing, and we will make the requested changes. (Refer to Point 10 for contact details.) After opting out, kindly note that you will no longer receive updates or promotional offers from us.
7. Access and Correct Personal Information
You may modify your personal information by stating your request in writing, and we will make the requested changes. (Refer to Point 10 for contact details.)
9. Other Websites
10. Contact Acqua Vida
i. By Email or;
ii. By Company’s WhatsApp business number.